The Overlooked Emotional Investment of Buying or Selling Homes

When most people think about the hassles involved in searching for a new property to purchase, the general consensus is endless paperwork, property viewings, and bank discussions that make the process a headache. While James and James’ eliminate those hassles by creating the most seamless possible processes for clients to sell or buy extraordinary homes, we also take care to notice the emotional expenditure involved in buying or selling property and are sensitive to how that informs the overall experience.  


At James and James, we are keenly aware that purchasing property is not a quick matter of touring the properties, choosing one, and signing the paperwork. It can be a seemingly endless back and forth between owners, personal assistants, solicitors, and agents.


We largely alleviate the stresses of that process on behalf of clients but the emotional effects are no less significant. Even in ideal buying conditions, a stressor that often flies under the radar is the uncertainty that goes with making a long-term commitment to a new property. Clients wonder if the property is right for their family, their business, and their future. They must weigh the costs and benefits of the neighborhood and whether renovation is worthwhile. It is a truly tremendous set of responsibilities, to say nothing of the financial impact.


Another aspect of buying or selling a home that often goes overlooked is the emotional process of bidding farewell to a previous property.  If a buyer is not planning to keep their current property, moving to a new one means no longer having a physical connection to the memories formed at the previous one. Particularities of that space and milestones reached there are no longer readily accessible, not to mention the lack of familiarity a client will have in a new space.  Not knowing whether or not your next property will live up to the expectations can create unease for buyers in the midst of already major decision-making moments.


At James and James, we do not strive to be overly sentimental about the buying or selling process, but we do want to be sensitive to the emotional investment that the process requires.  We listen more than they speak and guide rather than instruct.  And most importantly, we give our clients room to make and process these decisions with best-in-class service.

James Nightingall